FAQ's

Welcome to Pure Barre Greenwich & White Plains Live!

Please review our FAQs for more information on how to get started!

Questions about your user account on the website?  Click here!

HOW DO I SIGN UP FOR CLASS TO GET ATTENDANCE CREDIT?

Live Classes: You can sign up for a specific Livestream class in your Pure Barre app or Pure Barre the website. Signing up ensures that your livestream classes count toward studio challenges and milestones. We automatically check you in for livestream classes once the class is over. We trust you took the class!

On Demand Classes: If you’re taking class from our On Demand Class library, you can get attendance by clicking on the red Click Here to Mark Class as Complete button!  It will ask you a few questions and your studio will be alerted that you completed the class and will give you credit that will count toward your Pure Barre Milestones!

HOW DO I VIEW THE LIVESTREAM

There are three easy steps to access the livestream!

1) Login to the your Pure Barre G+WP Live account by clicking this link.

2) Once logged in, you will be automatically redirected to the LiveStream page.

3) The teacher will activate the Live Stream class 3 minutes prior to the class start time. If you do not see the live feed 3 minutes prior to the start time, please refresh your page. If you still do not see the live stream, please write in the chat box on the livestream page or send us an email directly.

ARE DROP-IN CLASSES AVAILABLE?

Yes, you do have the option to purchase a single LIVE class! Select your home studio by clicking the link below. Use Promocode “LIVECLASS” for a Livestream Rate of $10. *Please note we recommend purchasing your drop in class at least 24 hours prior as this will allow time to give you your access account information.

» For the Greenwich studio, please use this link to purchase

» For the White Plains studio, please use this link to purchase

WHAT EQUIPMENT DO I NEED FOR CLASS AT HOME?

All equipment is optional for livestream besides a sturdy surface or barre.  We recommend a countertop, couch, sturdy chair, or wall.

  • Classic/Foundations:
    • Yoga mat (Can sub with towel)
    • Double Tube (Can sub any exercise band or use a towel for stretching)
    • Ball (can sub a small pillow)
    • Hand weights, 2, 3, or 5 lbs (can sub soup cans, water bottles, etc)
  • Empower:
    • Yoga mat (Can sub with towel)
    • Wrist/Ankle weights
    • Hand weights
  • Reform:
    • Yoga mat (Can sub with towel)
    • Hand weights
    • Sliders (can sub on carpet with paper plates; sub on hard floor with fuzzy socks or hand towels)
  • Intensives
    • Varies by intensive! Check the class description.

MY LIVE CLASS STOPPED DURING STREAMING. WHAT SHOULD I DO?

Refresh your screen and see if the class has restarted. If not, give it another minute and then refresh again. When the teacher re-starts the video feed, the LIVE video should appear.  If you continue to experience issues, please call the studio: Greenwich: 203-489-3500 or White Plains: 914-216-1664.

DO I NEED ANY EXPERIENCE TO JOIN THESE CLASSES?

Not at all! If you’re brand new, we recommend that you start with our Foundations class to learn the terminology and basic movements of Pure Barre.  Our Pure Barre technique is designed for all fitness levels, low impact yet high intensity and modifiable. Simply push yourself to your own limit.

CAN I TRY A CLASS BEFORE I COMMIT?

Yes! Right now we have a FREE Foundations Class available for anyone new to Pure Barre Livestream and On Demand to take.  This is a great way to learn the technique and get the most out of your future classes.  You can click here to try the class! Enjoy!

I’M READY TO BUY A MEMBERSHIP! WHAT’S MY NEXT STEP?

We have specific livestream memberships that would be perfect for you!  Please contact your home studio to explore virtual membership options:

Click here to email Pure Barre Greenwich or here to email Pure Barre White Plains!

If you’re not sure which studio to email, or you’re out of town, please fill out a general inquiry by clicking here!

HOW CAN I SEE THE LIVESTREAM CLASS SCHEDULE?

The livestream schedule can be accessed by clicking here.  We will update this as changes are made to the schedule.

HOW CAN I SEE THE IN-STUDIO CLASS SCHEDULE?

To see Pure Barre Greenwich in-studio class times, click here. To see White Plains in-studio class times, click here.

STILL HAVE MORE QUESTIONS?

Email us! Click here to email Pure Barre Greenwich or here to email Pure Barre White Plains!

USER ACCOUNT QUESTIONS

HOW CAN I CHANGE MY LOGIN PASSWORD?

There are four easy steps to changing your password!

1) Hover over the My Account link on the website menu; When you see the drop-down, click the My Profile option

2) Once on your profile page, find the Edit Profile link in the bottom-left corner of the page

3) When your profile opens, find the Password box and enter in your new password, then confirm the same password in the box below

4) Click Save to submit your changes

HOW DO I LOG OUT?

To log out of your session, find the My Account link on the website menu and hover over it; simply click the Log Out option

OTHER ACCOUNT QUESTIONS?

Click here to email Pure Barre Greenwich or here to email Pure Barre White Plains!

If you’re not sure which studio to email, or you’re out of town, please fill out a general inquiry by clicking here!